Privacy Policy
Last updated: July 1, 2026
1. Information We Collect
We collect information you provide when creating an account, making a booking, or contacting support. This includes your name, email address, phone number, payment information, and any details you share about your pets or preferences.
2. How We Use Your Information
We use your information to facilitate bookings, process payments, send reminders, improve our Platform, and communicate with you about your account. We may also send promotional communications with your consent.
3. Information Sharing
We share information with service providers as necessary to fulfill bookings. We do not sell your personal information to third parties. We may share anonymized or aggregated data for analytics and business purposes.
4. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest. However, no electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your location, you may have rights to access, correct, delete, or port your data. For users in the USA, applicable state laws may provide additional rights. Contact us at [email protected] to exercise your rights.
6. Cookies
We use cookies and similar tracking technologies to improve your experience, analyze usage, and deliver relevant content. You can manage cookie preferences in your browser settings or through our cookie preference center.
7. Third-Party Services
Our Platform may integrate with third-party services such as payment processors and mapping providers. These services have their own privacy policies governing data handling.
8. International Data Transfers
As a global platform, your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
9. Children's Privacy
Our Platform is not intended for children under 13. We do not knowingly collect information from children. If you believe a child has provided us with data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Platform.
11. Contact
For privacy-related inquiries, contact us at [email protected] or at our mailing address in Jakarta, Indonesia.